FAQ's

 

GENERAL

 

I'm not a gamer, should I still try it?
Definitely! Not only are there many different games, there are also many different experiences. There are games and experiences for users of all interests. Each game and experience are interactive in a different way. Our library of games will update regularly and will have something for everyone.

 

Is this the same Virtual Reality that I can play at home?
Yes, however the space and cost requirements can limit access to premium quality virtual reality for many. We are trying to grow the virtual reality industry with awareness and accessibility. We offer a premium room scale virtual reality experience and a variety of content at an affordable price. The headsets in our arcade are not merely the headsets you strap your phone into. Room scale virtual reality allows users to move around in the virtual world, creating an endless number of possibilities for content.

 

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EQUIPMENT AND SAFETY

 

How will I know when I am next to a wall?
Don't worry! Users are alerted in-game as they reach real-life boundaries. Once a boundary line appears, stop your movements in that direction.

 

What do I have to wear to play?
We recommend comfortable clothes and rubber soled shoes to allow freedom of movement. High heels are not allowed, nor may you play in bare feet. Jump Jam Safety Socks are available for purchase.

 

What are the physical limitations for using the virtual reality equipment?
For the best virtual reality experience, we recommend that users have full mobility of their head and neck and at least one hand. If you need special accommodations, give us a call and we will do our best to cater to your needs. If you have any pre-existing medical conditions that affect your ability to perform physical activity, please consult your physician before use.

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Do I need to take off my glasses to play?
Not at all, each headset piece is adjustable so that it allows a comfortable and secure fit for all users with and without glasses.

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Will I experience motion sickness?
Those who are susceptible to motion sickness may experience motion sickness symptoms during virtual reality equipment use. We use the highest quality graphics cards to offer a premium smooth visual experience, however, if you feel any discomfort during your virtual reality session, we ask that you inform a staff member immediately.

 

What hardware is being used at Jump Jam Virtual Reality?
We use the HTC Vive headsets in our arcade. The Vive is the highest-quality virtual reality equipment available to consumers. By using a head-mounted display, controllers and tracking sensors, the Vive enables users to move around the room and interact with the virtual environment, Our computers use some of the latest technology to allow for crisp graphics and precise movements.

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PROCEDURES AND BOOKINGS

 

Is there an age limit to play?
Users of virtual reality equipment are recommended to be at least 7 years old and/or a minimum of 48" tall. Users under 18 years old require a signed parental form. Users under 13 must be accompanied by an adult within the park and do require a signed parental form. This form can be found in the disclaimer section of this website. Parents can request for the titles available to be age appropriate.

 

Can I cancel a booking?
Please call to reschedule or cancel a booking. A full refund will be given to anyone that cancels at least 24 hours before their booked session. Guests can reschedule for free if we are notified at least 24 hours before their booked session. No refund will be available if a cancellation occurs less than 24 hours before a booked session.

 

How early before my session should I arrive?
At least 20 minutes before, especially if this is your first visit. Arriving ahead of time will assure you receive your entire virtual reality session. We have to check that you have signed the waiver and that everyone is familiar with how to use the equipment. Everyone aged 18+ will need to sign a waiver. Any minors will need a completed parent or legal guardian's waiver.