TERMS & CONDITIONS
1. GENERAL ISSUES
a. These Booking Terms and Conditions apply to the booking of the Jump Jam Experience (the ‘Activities”) and any ancillary products at the location set out in Jump Jam's booking
b. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
c. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Jump Jam.
d. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Jump Jam (including any electronic documentation) shall be subject to correction without any liability on the part of Jump Jam. Jump Jam reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.
2. BOOKING CONFIRMATION
a. No booking shall be deemed to have been accepted unless accepted in writing by Jump Jam (which shall include Jump Jam’s email confirmation of booking).
c. You must advise Jump Jam as soon as possible of any mistake in Jump Jam's booking confirmation. Jump Jam shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
d. Currently due to the recent outbreak of covid-19 and the current economic climate we are not providing discounts to carers. We will update this as and when we can increase our limited capacity per session.
a. The Activities comprise a challenging trampoline activities and participation is not without risk as a fall could be fatal. All participants will receive a safety brief.
b. Jump Jam reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
c. After the safety briefing participants will not be directly supervised by an instructor.
d. All participants must be reasonably fit and healthy and must weigh less than 18 stones/130kg. If you have any concerns, we advise that you visit a site at a time prior to your booking and speak to a member of the Jump Jam staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.
e. All participants are required to wear Jump Jam jump socks for grip and hygiene.
f. The Activities are physically demanding and require a degree of agility, strength and stamina.
Participants are advised to jump within their ability – only the individual knows or understands their own limits and competencies. If you are unsure of whether you can complete a manoeuvre, you should not attempt it. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities and over all safety Jump Jam does not allow any pregnant woman to enter the court even for toddler supervision.
g. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under 16’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
h. All participants are required to act responsibly and courteously at all times and to respect other participants. Jump Jam shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
i. Participants must be dressed appropriately (see clause 4) and Jump Jam reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
j. No refunds or compensation will be payable by Jump Jam in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
Jump Jam's number one priority is for all our guests to have fun in a safe environment.
We have a tightly managed and monitored health & safety system, developed around industry best practice.
Safety is our number one priority and we have a record we are proud of.
Our staff are all fully trained and undertake regular re-assessment to ensure continuous improvement.
Jump Jam is an extreme sports facility, and as such, injuries can happen. Like all sports, participants need to decide if the benefits of involvement are worth the risk of injury.
It is really important for all participants to understand and follow our house rules and safety guidelines, and to bounce within their own ability.
The Jump Jam Court Marshals are on hand to try and ensure that all rules and safety procedures are adhered to and, as such, they operate our warning system similar to a yellow and red card system.
Any participant seen endangering themselves or others will be given a verbal warning (yellow card) and an appropriate warning at to actions likely if another rule is broken.
Any subsequent offending behaviour will probably result in the participant being given a red card, where they will be asked to leave the Jump Arena and not allowed to return to any session that day. We reserve the right to permanently refuse entry to any group or individual as we see fit - appeal to the company directors whose decision is final.
If an action is considered extremely dangerous then the Court Marshals reserve the right to issue an immediate red card. Their decision is final!
Our duty of care – we provide clear safety briefings and have clear rules on what is expected by our guest in the park. We expect guests age of 6+ to be able to abide by the rules and parents are expected to judge and guide their children in their ability to behave and act appropriately. Children under 6 are expected to follow all the rules same as an adult would however a full paying adult must also supervise them on the courts at all times. If you feel your child is unable to follow these rules for whatever reason. PLEASE DO NOT ALLOW THEM TO PARTICIPATE.
Our marshals are there to help enforce our rules where they see them being infringed however this does not mean that we offer complete supervision and monitoring services to all areas of the park at all times. Areas like the cardio wall and dodgeball are monitored but not all areas are permanently manned in close proximity at all times as there is a lower risk associated with the activity unlike our climbing wall area which is high risk for example.
We accept NO LIABILITY if a rule is being infringed and we do not spot it or act on it. We try and keep people safe and act within the rules but this is the responsibility of each individual guest. Any injury caused by another guest not following the rules will need to be taken up with that offending individual as it happens.
We are also not a drop off centre providing child minding facilities. Parents are advised to be on site at all times when a child is jumping and to supervise / be on hand. We do not monitor if a child has been left by a parent / guardian however. It is up to every parent/guardian and their responsibility alone to decide to leave their child at the centre unaccompanied - just as it would be at a park or football match. We accept no liability for any child left unsupervised at our premises as a result. This includes having suitable emergency contact details to hand if needed.
Socks with rubber grips MUST be worn at ALL TIMES – No bare feet (these are available to buy at reception, but feel free to wear your own but they must be trampoline park branded and in good condition and "grippy")
Always watch out for other bouncers/Jumpers, bounce within your abilities and follow the rules!
Only ONE bouncer per trampoline
NO double bouncing (bouncing someone else higher)
NO climbing on the walls
NO wrestling, tackling or shoving
NO leaning or climbing on netting
NO sitting or lying on the trampoline mats or foam pads
NO mobile phones or cameras on the bounce arena
NO food, drink or chewing gum allowed on the bounce arena
NO bouncing under the influence of alcohol or drugs
Do not attempt any jump beyond your own skill level
Remove all items from your pockets before entering the bounce arena
NO keys, keychains, sharp or pointed items on the bounce arena
NO belt buckles or studs on clothing. We also recommend the removal of all jewellery
NO children under the age of 6, unless accompanied by a full paying adult (18+)
DO NOT leave clothing on the bounce arena, use the lockers provided
STICK TO ALL THE GENERAL RULES AND IN SPECIFIC AREAS SEE THE DISPLAYED RULES AND OBEY THEM IN EACH ZONE.
Jump Tower Rules
You are not permitted to jump into the Big Bag under the Jump Tower unless you are using this feature.
You must be at least 1.0m tall to use this feature.
A maximum of ONE participant can use this feature at the same time.
Jump within your abilities. Do not attempt any jump beyond your skill level.
Only land on your bottom or back.
Exit the Big Bag safely and quickly.
NO GAINERS OR BACKFLIPS OR BACKWARDS SOMERSAULTS- (A gainer is the acrobatic trick of performing a backwards somersault while still moving forward. In diving, this is known as reverse rotation (as opposed to front, back, or inward) into the Air Bag.
Follow all rules as highlighted in park rules
Walk the Wall Rules
You must be 1.2m tall to use this feature.
Only use this feature when instructed to do so by a Court Marshall.
A maximum of 1 participant can use this feature at a time.
During busy periods the Court Marshall will apply a time restriction per user.
Bounce within your abilities. Do not attempt any jump beyond your skill level.
Follow all rules as highlighted in park rules.
A maximum of 20 participants can use this feature at a time.
Jump within your abilities and do not attempt any jump beyond your skill level.
During busy periods the Court Marshall may apply a time restriction per game, if a game is being run.
You are not allowed to kick the balls on this feature, if caught kicking you will be ask to leave.
No face shots are allowed on this feature, but please be aware accidents can happen.
Follow all rules as highlighted on the orange park rules boards.
Tumble Track Rules
Allow participants to exit the Big Bag before your jump.
Jump within your abilities and do not attempt any jump beyond your skill level.
Exit the big bag quickly, safely, and to the side of the feature on the carpet.
Follow all rules as highlighted in park rules.
Air Bag Safety
Only ever jump into the Air Bag FEET FIRST – never dive in!
NO GAINERS (A gainer is the acrobatic trick of performing a backwards somersault while still moving forward. In diving, this is known as reverse rotation (as opposed to front, back, or inward) into the Air Bag.
UNDER ANY CIRCUMSTANCES - THIS CAN CAUSE PARALYSIS AND EVEN DEATH.
Ensure your pockets are empty
We recommend that you remove all jewellery
Allow participants to exit the pit before jumping inTake care to land on your feet, bottom or back
Exit the pit as quickly as possible
Do not bury yourself or others in the pit
Any items lost in the foam pit cannot be retrieved until scheduled maintenance
Slam Dunk Nets
No grabbing or hanging from the hoops
DJ Jam Terms & Conditions
1. Every person attending DJ Jam must be 6 years old or over.
2. Please note that the trampoline park will be darker than usual due to the ‘After Dark’ nature of the event.
3. Please be aware that during the DJ Jam event there will be loud music played throughout the duration of the night.
4. Please be aware that during DJ Jam there may be strobe lighting and flash photography.
5. Throughout the duration of DJ Jam there may be other, supplementary events occurring, which could include a CO2 pressured T-Shirt ‘Cannon’, that will be fired onto the trampolines whilst customers are bouncing, smoke guns and other forms of entertainment.
6. Please note, whilst this is a fun event, customer safety is our number one priority. We ask that all attendees bounce with care.
7. We would advise that anyone between the ages of 11 and 14 years old be accompanied by an adult when attending DJ Jam. Please note, that this does not mean that the adult has to bounce, only supervise.
8. Please note that our usual park Terms and Conditions still apply.
Our terms and conditions outline the risks inherit in high-octane trampoline activity.
Anyone attending Jump Jam is deemed to have accepted these conditions prior to jumping.
Like most sporting activities, trampolining creates the potential for injury even when done properly and following appropriate rules and guidelines.
Our rules and safety guidelines have been developed in conjunction with recognised safety experts with the specific direction to meet or exceed industry best practice.
Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper at Jump Jam is 120kg or 18 Stone.
Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping at Jump Jam.
Warm up - most injuries occur when you don't.
Anyone jumping at Jump Jam is required to wear our approved grip-socks designed to help maximise grip, and for general safety and hygiene purposes.
One of our primary safety principles is ensuring jumpers do not attempt any activity beyond their skill level.
It’s important that all jumpers pay full attention to the points highlighted by our safety briefing prior to entering the trampoline arena.
Please know and accept the risks.
Follow the rules and take care.
Keep within your limits, look out for others and most of all, have fun!
a. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Jump Jam advises participants to wear clothing appropriate for the activity and which they do not mind getting damaged. In particular the following restrictions shall apply:
i. Participants must wear Jump Jam grip socks for grip and hygiene
ii. Long hair must be tied back
iii. No belts, jewellery or other sharp items of clothing that may cause damage to yourself, the equipment or other participants.
b. Jump Jam will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
a. You shall be entitled to cancel your open jump booking subject to Jump Jam receiving your request for cancellation at least 7 days before the booked start time. Any requests for cancellation must be made by telephoning the booking line: 01656 253 161 - email - firstname.lastname@example.org
You shall be entitled to a full refund in the event of cancellation under this clause, it is withing 7 days of the booked start date you will be offered vouchers in its place or to put the booking on hold and then re-book for a future date.
b. Jump Jam shall be entitled to cancel your booking at any time. In the event that Jump Jam decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible.
You shall be entitled to a full refund in the event of us cancelling under this clause but no other compensation shall be payable.
c. In the event that it proves necessary to close the Activities for reasons beyond the control of Jump Jam and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Jump Jam may, but shall not be obliged to, offer alternative dates or times at reduced rates.
6. PRICE AND PAYMENT
a. Subject to any terms agreed in writing between Jump Jam and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities.
Payment may be made by debit or credit card either online or by contacting the booking line if a group or party booking: 01656 253 161
7. REFUNDS AND AMENDMENTS
a. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
b. Where multiple forms of payment are used, Jump Jam reserves the right to refund any monies due on a refund or amendment by credit or cheque.
c. All classes require at least 24hrs notice of cancellation. Failure to notify us after this period will result in the class being charged to your account for next time.
d. Party bookings need to be paid in full through our online booking system however you can pay for the minimum and add on numbers up to 7 days prior to the party booking date. If you cancel your party booking with 30-days notice you will entitled to a full refund, We can switch your party booking for an alternative day in the event of sickness or other issues. Jump Jam may offer to exchange the cost of your party for jump passes which can be redeemed within 2 years from the party booking date.
a. Except as otherwise provided in these Booking Terms and Conditions Jump Jam shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
b. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
c. Except as otherwise provided in these Booking Terms and Conditions any liability of Jump Jam shall be limited to the refund of any charges paid to Jump Jam.
d. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Jump Jam in respect of death or personal injury caused by the negligence of Jump Jam or of its employees, agents or contractors.
a. If any of these terms are determined to be illegal invalid or other wise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Jump Jam and you submit to the exclusive jurisdiction of the courts of England and Wales.
10. WAIVER/DISCLAIMER Jump Company (Bridgend) Ltd - Trading as Jump Jam
NOTICE TO USER: YOU ACKNOWLEDGE THAT YOU HAVE READ THIS DOCUMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS CONDITIONS. IF YOU ARE MAKING A PURCHASE ON BEHALF OF ANOTHER PERSON, YOU AGREE THAT YOU ARE MAKING THE PURCHASE AS THEIR AGENT.YOU MUST BE 18 OR OVER TO AGREE TO THESE TERMS AND CONDITIONS
In consideration of being permitted by Jump Company (Bridgend) Ltd - Trading as Jump Jam to participate in its activities and to use its equipment and facilities, now and in the future, I hereby agree to release, indemnify and forever discharge Jump Company (Bridgend) Ltd - Trading as Jump Jam, its agents, owners, members, shareholders, Directors, partners, employees, volunteers, manufacturers, participants, lessors, affiliates, its subsidiaries, related and affiliated entities, successors and assigns (the “RELEASED PARTIES”), on behalf of myself, my spouse, my children, my parents, my heirs, assigns, personal representative and estate as follows:-
1. I acknowledge that my participation in Jump Company (Bridgend) Ltd - Trading as Jump Jam trampoline games and use of Jump Jam Ltd facilities entails known and unknown risks that could result in physical or emotional injury, paralysis, death, or damage to myself, to property or to third parties. I understand that such risks simply cannot be eliminated without jeopardising the essential qualities of the activity. The risks include, among other things and without limitation:-Trampoline(s) expose its participants to the risk of cuts and bruises. Other more serious risks exist as well. Participants often fall off equipment, sprain or break wrists and ankles, and can suffer more serious injuries as well. Travelling to and from trampoline locations raises the possibility of any manner of transportation accidents. Double bouncing or more than one person per trampoline can create a rebound effect, causing serious injury. Flipping, running and bouncing off the walls are dangerous and can cause serious injury and must be done at the participants’ own risk.
2. I expressly agree to accept and assume all of the risks existing in this activity. My participation in this activity is purely voluntary, and I elect to participate in spite of the risks. I warrant that I will only carry out moves and tricks that are within my ability level and throughout which I will be able to maintain control.
3. I acknowledge that I have been provided with the necessary safety instructions by Jump Company (Bridgend) Ltd - Trading as Jump Jam in relation to the activities and will comply with these at all times while on the premises. I acknowledge that use of your facilities is strictly forbidden unless I have viewed the safety video provided and my subsequent participation indicates acceptance of these terms.
4. I understand that the activities provided by Jump Jam Limited require a reasonable level of fitness and ability. I warrant that I do not have (or had) any medical condition including pregnancy that makes it dangerous for me to partake in such activities.
5. I agree as an adult participant, or the Parent/Legal Guardian of a minor participant (anyone currently under the legal age of 18) in consideration of being permitted to participate at Jump Company (Bridgend) Ltd - Trading as Jump Jam, the permission to photograph and/or record me or my children)/ward(s) in connection with Jump Company (Bridgend) Ltd - Trading as Jump Jam to use the photograph and/or recording solely for advertising and promotional purposes. I waive any right to inspect or approve the use of the Photograph and/or Recording, and acknowledge and agree that the rights granted to this release are without compensation of any kind.
6. If the participant is a minor (A person under the legal age of 18), I agree that this Release of Liability and Assumption of Risk Agreement (“RELEASE”) is made on behalf of that minor participant and that all of the releases, waivers and promises herein are binding on that minor participant. I represent that I have full authority as Parent or Legal Guardian of the minor participant to bind the minor participant to this Agreement.
7. In consideration of not being required to sign a fresh copy of this RELEASE before each visit, I further agree that this RELEASE shall apply to all visits within the next 12 months by me and by the minor participant in full.
8. Epilepsy Warning: Please be aware that there is a risk of flashing lights during each session. A few people may experience epileptic seizures when viewing flashing lights or patterns. Please consult your physician before jumping a Jump Jam Limited if you have an epileptic condition or experience any unusual symptoms while playing games.
I acknowledge that if anyone is hurt or property damaged during my participation in this activity, I may be found by a Court of Law to have waived my or the minor participant’s right to maintain a lawsuit against Jump Company (Bridgend) Ltd - Trading as Jump Jam or any RELEASED PARTIES on the basis of any claim from which I have released them herein. I have had sufficient opportunity read this entire document. I have read and understood it, and I agree to be bound by its terms.